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How Customer Experience Became Adobe’s Favourite Buzzword

How Customer Experience Became Adobe’s Favourite Buzzword

Adobe’s Digital Intelligence Briefing is a comprehensive report which analyses the state of digital proliferation and how it will impact both the retailer and consumer. You can read it for free, right here. Otherwise, here’s the skinny… Customer Experience is the New Black. Customer Experience (CX) is how customers interact with your organisation. Although it’s ...

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Architecture, Design and Digital Experiences

Architecture, Design and Digital Experiences

Welcome to June – Summer for us here in London. Or, at least, whatever it is that “Summer” means to Londoners. More often than not: a week of Pimms-infused, burn-inducing sunshine at the end of May, followed by three months of torrential rain. Luckily for our team, central offices just off of Oxford Street mean ...

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Fitness tracker market – Can it become mainstream?

Fitness tracker market – Can it become mainstream?

The recent forecast says that the wearable market will reach 7.1 million units just in Western Europe. The numbers appear less significant compared to the sales of smartphones. Yet, the statistics indicate the growing trend ahead as more and more people are showing interests in spending on wearables (via The Verge). Despite the average price increase, the sales are skyrocketing and demand is obviously swelling.

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How technology is simplifying online grocery shopping.

How technology is simplifying online grocery shopping.

While some shoppers may simply prioritise price and delivery cost, his or her experience using and interacting with each online grocery store also determines the convenience and efficiency. My personal experience with online grocery shopping tells me that some specific UX features are exceptionally good while other sites can be slightly frustrating to use.

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