Our Sitecore support team can help you to make the most out of this powerful platform. Focussing on your needs, we’ll help to decide whether Sitecore is the best fit and find the right way to make it work for you. Sitecore can deliver connected experiences for your customers, and we’re here to support you to achieve the best results possible.
Sitecore Commerce provides a powerful framework. With an open API, supporting flexible design, our developers use Sitecore to build secure ecommerce solutions to grow your brand. We’ll train you on the easy-to-use back-end interface so that your teams can manage content, product information, inventory and digital assets all in one place.
With additional support for leading digital practices like customer journeys, cross-channel marketing and multivariate testing, we’ll show you how to use Sitecore to make the most of Commerce content management functions including:
- Capacity to create content and share content across multiple sites in multiple languages
- Ability to edit content in-line, on-page
- Search optimisation capabilities, including predefined vocab, plus built-in keyword guidelines
- Capacity to add user-generated content (online ratings, reviews and recommendations)
Sitecore Experience Manager
We all know that customers now expect to be recognised as individuals everytime they engage with a brand. We’ll help you to use Sitecore Web Experience Manager for up to date profiles and cross-channel histories for each unique visitor. You’ll have the power to maintain a consistent experience as the customer moves across web, email, social, mobile, apps, print and commerce. Our team are experts in personalisation, and we’ll show you how to use customer data from every channel and every interaction to deliver a totally tailored experience. Sitecore offers:
- Easy integration with CRM and other customer service systems
- Location-based targeting – your site will detect where your customers to deliver tailored information or prompt instore purchase
- Personalised content for your customers (text, rich media, forms, social media widgets, promotions) based on rules you’ve set
Data & Analytics
We want to help you get to know your customer. The Sitecore Experience database delivers a 360-degree view of the customer, using the fastest NoSQL database technology to support high volumes of data. With unlimited scalability, you can keep all your customer data, forever.
Sitecore AIDA supports across analytics, insights, decisions and automation to turn big data into actionable intelligence. Our Sitecore support team will show you how to use everything you know about your customer to personalise in real-time, delivering more engaging relevant content with every click. We can help you to create highly targeted experiences with:
- Customer segmentation, based on a visitor’s attributes and interests
- A/B or multivariate tests to assess the performance of content, campaigns and shopping experiences
- Constant analysis and insight to inform predictions what your customers are looking for