Hospitality businesses need to understand and adapt to the rapidly changing customer expectations. The quest for experience-focused holidays is not exclusive for the generation of vintage fashion and cool tattoos. The luxury travelers, who are supposedly at the other end of the hospitality market segment, are also looking out for personalised experiential travel.
What is a perfect hotel experience? Hospitality – ‘‘The friendly and generous reception and entertainment of guests, visitors, or strangers.’’, from the Oxford Dictionary. In other words, hotels need to make every moment meaningful and unforgettable. Today, hospitality industry is undergoing some remarkable changes. The perfect hotel experience must be recreated online AND offline – from ...
