Hospitality businesses need to understand and adapt to the rapidly changing customer expectations. The quest for experience-focused holidays is not exclusive for the generation of vintage fashion and cool tattoos. The luxury travelers, who are supposedly at the other end of the hospitality market segment, are also looking out for personalised experiential travel.
Restaurants, food and Social Media Recently, we have seen the rise of food blogs, internet gastronomes and some bizarre food trends. (Look at ‘Muk-bang’ that live-stream girls eating food in South Korea.) Everyone can be critics on the Internet. As a consumer, we are increasingly relying on online reviews, in search for the exceptional ‘culinary ...
