Chatbots are a broad category that includes everything from the Amazon Alexa smart speaker to automated text chats on corporate customer service pages. The most powerful chatter - and the ones that can impact customer experience and business results - are agents. Artificial intelligence has become an integral part of employee engagement strategies and is changing dramatically as companies provide support to their customers...
Digital transformation is the integration of digital technologies into all aspects of business, fundamentally changing the way you operate and deliver value to customers. It is also a cultural change that forces organisations to challenge the status quo, experiment and be comfortable with failure. Since digital transformation will be different for every business, it can be difficult to find a definition that applies to everyone...
A digital transformation strategy is a plan of action that describes how a retail company needs to strategically reposition itself in the digital economy. As time goes on, customer habits change, and this causes retail businesses to alter the way they operate as well...
Market demand is a crucial part of any business strategy and basically describes the demand for any given product and who wants to purchase it. A number of different factors are involved in working this out but it is determined by how willing consumers are to spend a certain price on a particular good or service. As market demand increases, naturally, so does price due to the higher interest...
In the world of evolving technology, there are many aspects of eCommerce, where Artificial Intelligence steps in. Consider advancements, such as machine learning, natural language processing and visual recognition, which are currently transforming the world of eCommerce. Nowadays, shopping is not just about shopping anymore. AI-powered tools are letting retailers put the right products in ...
With the ability to “mimic” human intelligence, artificial intelligence (AI) is easily one of humanity’s greatest achievements to date, and will probably hold a spot as one of the greatest in our history in years to come. Despite the fact that we’re still technically in the early stages of AI, that is, computers still can’t ...
New technologies are opening different doors for retailers and entrepreneurs are full of interesting ideas. According to GEM national report , more than 100 million startups are launched every year, which is about 3 startup per second. Who should we keep an eye on in 2019? These are the fastest growing and most promising startups ...
In 2017, Bitcoin, and cryptocurrency in general, firmly planted themselves into the mainstream news cycle. Reporting mostly consisted of speculative hype, some critical, some optimistic, about the future of Bitcoin as a legitimate currency and its potential to revolutionise the world’s financial systems. Some saw an opportunity for a new, secure, decentralised monetary system, others ...
The recent forecast says that the wearable market will reach 7.1 million units just in Western Europe. The numbers appear less significant compared to the sales of smartphones. Yet, the statistics indicate the growing trend ahead as more and more people are showing interests in spending on wearables (via The Verge). Despite the average price increase, the sales are skyrocketing and demand is obviously swelling.
Learning a new language has never been this accessible thanks to a myriad of digital learning platforms available out there. From CNN’s business English to RosettaStones, the number and profile of players in the market have also expanded.
