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When is a live chat function really beneficial for online businesses?

When is a live chat function really beneficial for online businesses?

AnyTalk, BoldChat, LivePerson… If you are an online business owner, you might have heard at least one of those names. From a simple to highly customised solution, there is quite a number of online chat services to choose from. As traditional customer support methods like phone and/or email are deemed too slow and unsuitable, live chat function seems to be the most appropriate way to nurture better customer relationships.

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